Privacy Policy
Last updated: 13 August 2026
This policy explains what information Fueora LLC (“Fueora”, “we”, “us”) collects when you use the Fueora app, why we collect it, who else processes it, and the choices you have. We are a limited liability company registered in Virginia, United States, at 205 Van Buren St, PMB 98, Ste 120, Herndon, VA 20170-5336.
The short version. We collect what you give us and what you log — your account details, your goals, your meals, your workouts, and your voice when you talk to the coach. We use it to run the product and personalise your plan. We do not sell it. You can ask us to delete all of it at any time by emailing contact@fueora.com.
1. Information we collect
Information you give us
- Account details — your email address and a password, used to create and secure your account.
- Profile and goals — details such as your name, age, height, weight, activity level, dietary preferences, training goals, and time zone. Some of this relates to your health, and we treat it accordingly.
- Food and nutrition logs — the foods and meals you record, portion sizes, and the resulting calorie and macronutrient totals.
- Training logs — the workouts you perform, along with exercises, sets, repetitions, weights, and completion times.
- Voice sessions — when you speak to the voice coach, the audio from that session and the text transcript of the conversation.
- Messages you send us — anything you write to support, including your email address and the contents of your message.
Information collected automatically
- Device and app information — device model, operating system version, app version, language, and time zone.
- Diagnostics — crash reports, error logs, and basic performance data used to find and fix problems.
- Usage — which screens and features you use, so we can understand what works and what doesn't.
We do not collect your precise location, and we do not use third-party advertising trackers in the app.
2. How we use your information
- To create and maintain your account and keep you signed in.
- To generate your meal plans, training plans, and daily targets, and to adapt them as your logged data changes.
- To run the voice coach and produce responses that reflect your own data rather than generic advice.
- To show you your history and progress over time.
- To provide support and respond when you contact us.
- To diagnose faults, monitor performance, and improve the product.
- To protect against fraud, abuse, and unauthorised access.
- To meet legal obligations that apply to us.
3. Who else processes your information
We use a small number of service providers to run Fueora. They process data on our instructions and are not permitted to use it for their own purposes.
- Supabase — hosts our database, authentication, and file storage. Your account and logged data are stored here.
- ElevenLabs — powers the conversational voice coach. Audio from a voice session is processed to understand what you said and to generate a spoken reply.
- AI model providers — generate the coach's written and spoken responses. Relevant parts of your logged data and conversation are sent so the reply can reflect your actual numbers.
- USDA FoodData Central — a public United States government nutrition database that we query for food and nutrient information. We send the food you are searching for; we do not send your personal information.
- Apple — processes subscription purchases through the App Store. Apple handles your payment; we never receive your card details.
We may also disclose information if we are required to by law, to enforce our terms, or to protect the rights and safety of our users or the public. If Fueora is ever involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, and we will tell you before your information becomes subject to a different policy.
4. We do not sell your information
We do not sell your personal information, and we do not share it for targeted advertising or cross-context behavioural advertising.
5. How long we keep it
We keep your account information and logs for as long as your account is open, because the product's value depends on your history. Diagnostic and error logs are kept for a shorter period. When you ask us to delete your account we remove your personal data from our active systems and from routine backups on our normal backup cycle, except where we must keep something to comply with the law.
6. Your rights and choices
You can ask us to:
- Confirm whether we hold personal data about you, and give you a copy.
- Correct information that is wrong or out of date.
- Delete your account and the personal data associated with it.
- Provide your data in a portable format.
Email contact@fueora.com from the address on your account and we will respond within the time the law allows. You can also turn off microphone access for Fueora at any time in your iPhone's Settings, which stops voice sessions from working.
Virginia residents
Under the Virginia Consumer Data Protection Act, Virginia residents have the rights listed above, and the right to appeal if we decline a request. To appeal, reply to our decision or write to contact@fueora.com with “Appeal” in the subject line. If your appeal is denied you may contact the Virginia Attorney General.
Other United States residents
Residents of other states with comprehensive privacy laws, including California, have similar rights of access, correction, deletion, and portability, and the right not to be discriminated against for using them. Use the same contact address and tell us which state you live in.
7. Security
Your data is transmitted over encrypted connections and stored with access controls that limit each account to its own records. We restrict internal access to what is needed to operate and support the service. No system is perfectly secure, and we cannot guarantee absolute security, but we take this seriously and will notify you and the relevant authorities if a breach affects your personal data and the law requires it.
8. Children
Fueora is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, write to contact@fueora.com and we will delete it. If you are between 13 and 18, use Fueora only with the involvement of a parent or guardian.
9. International users
Fueora is operated from the United States and your information is processed and stored there. If you use Fueora from another country, you understand that your information will be transferred to the United States, where privacy laws may differ from those where you live.
10. Changes to this policy
We update this policy when the product changes. The date at the top shows the current version. If a change materially affects how we handle your information, we will tell you in the app or by email before it takes effect.
11. Contact us
Fueora LLC
205 Van Buren St, PMB 98, Ste 120
Herndon, VA 20170-5336, United States
contact@fueora.com · 703-957-0618