Fueora

Support

We answer every message

Questions, problems, billing, or anything you want to tell us about the app — write to us and a person will read it.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple, so they're cancelled through your Apple account rather than inside Fueora. On your iPhone open Settings, tap your name, tap Subscriptions, choose Fueora, then tap Cancel Subscription. You keep access until the end of the period you've already paid for.

How do I delete my account and my data?

Email contact@fueora.com from the address on your account and ask us to delete it. We remove your account and the personal data associated with it, and confirm when it's done. Deleting your account does not automatically cancel your subscription — cancel that through Apple as well.

I forgot my password.

Use the password reset link on the sign-in screen and we'll email you a link to set a new one. If the email doesn't arrive within a few minutes, check your spam folder, then write to us.

The voice coach isn't hearing me.

Fueora needs microphone permission to run a voice session. On your iPhone open Settings, scroll to Fueora, and make sure Microphone is on. A voice session also needs an internet connection.

A food I eat isn't in the database.

Tell us what's missing and we'll add it. Sending the brand name and a photo of the nutrition label is the fastest way for us to get it right.

What do I need to run Fueora?

An iPhone running a recent version of iOS, and an internet connection. Your data syncs to your account, so it follows you if you change devices.

Is my data private?

We don't sell personal information. What we collect and who processes it is set out in full in our privacy policy.